AI Skin Analyzer

AI Skin Analyzer integrated into Watsons' physical stores' digital ecosystem will revolutionize how customers interact with beauty and skincare products. By combining cutting-edge technology with customer-centric design, this tool leverages advanced imaging, AI-driven analysis, and intuitive UI/UX to assess skin conditions, recommend personalized products, and elevate the overall shopping experience.

Tool
Figma

Project
AI & Beauty

My Role
UI/UX Designer

Duration
3-months

Challenge

"This serum works for most people?"

Generic advice from sales staff makes it hard to convince customers to buy. Without addressing individual skin concerns, customers may hesitate, leading to missed upsell opportunities

"Too many options, too little clarity"

Overwhelming product choices can confuse customers. Meanwhile, sales reps struggle to justify upsells without visual proof that a premium product is needed.

What we want to achieve

+30%

Repeated Visit Rate

+18%

User Satisfaction

+12%

Loyalty Sign Up

Persona

Solution 1

Streamlined Onboarding

  • The primary UX purpose of collecting just gender and age before a skin analysis test is to enable personalization and inclusivity in the diagnostic experience, allowing the AI to factor in demographic variables that affect skin health.

  • This approach minimizes cognitive load during onboarding, fostering trust by limiting data requests to essentials, which improves completion rates and user satisfaction.

Solution 2

AI-Powered Instant Skin Diagnosis Device

  • Customers scan their skin via in-store scanner.

  • AI analyzes skin concerns (hydration, wrinkles, pores, UV damage) in <30 seconds.

Solution 3

Comprehensive AI-Powered Skin Analysis Report

  • After conducting a skin analysis, the AI device generates a personalized report that visualizes key skin health metrics. The report includes a spider map to highlight strengths and concerns across dimensions like hydration, elasticity, and pigmentation. Scoring provides a clear numerical assessment for each category, while charts track trends and compare results to age and gender benchmarks. A high-resolution skin image captured during the test is also embedded, allowing users to visually correlate findings. This holistic presentation empowers users with actionable insights and supports tailored skincare recommendations for improved outcomes.

Solution 4

Guided Consultation with Staff Assist

  • Combines AI analysis with human expertise (e.g., "The scanner says you have dryness—I’d recommend this hyaluronic acid serum").